{"id":22253,"date":"2025-12-02T18:39:11","date_gmt":"2025-12-02T18:39:11","guid":{"rendered":"https:\/\/consult-corp.com\/?page_id=22253"},"modified":"2025-12-02T18:56:56","modified_gmt":"2025-12-02T18:56:56","slug":"reembolsos-cancelaciones","status":"publish","type":"page","link":"https:\/\/consult-corp.com\/en\/reembolsos-cancelaciones\/","title":{"rendered":"POL\u00cdTICA DE REEMBOLSOS Y CANCELACIONES"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"22253\" class=\"elementor elementor-22253\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b1184b0 elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"2b1184b0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-153e1c19 sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"153e1c19\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54db29de sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"54db29de\" data-element_type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-54db29de{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0369555 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"0369555\" data-element_type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"text-align: center;\"><strong>EXPERTOS COACHING &amp; CO S.A. DE C.V.<\/strong><\/h4><p><strong>GENERAL PROVISIONS<\/strong><\/p><p>This Refund and Cancellation Policy establishes the terms and conditions under which <strong>EXPERTOS COACHING &amp; CO S.A. DE C.V.<\/strong> (hereinafter <strong>\u201cTHE COMPANY\u201d<\/strong>) processes requests for service cancellations and refunds for payments made for online workshops.<br \/>By contracting our services, you agree to the terms set forth in this policy.<\/p><p><strong>CANCELLATIONS BY THE CLIENT<\/strong><\/p><p><strong>A) Cancellation Period for Refunds<\/strong><\/p><p>The client may cancel their registration and request a full or partial refund under the following conditions:<\/p><p><strong>Cancellation 3 to 7 days in advance:<\/strong><\/p><ul><li>If the client cancels their registration between 3 and 7 business days prior to the workshop date, they are entitled to a <strong>50% refund<\/strong> of the amount paid.<\/li><\/ul><p><strong>Cancellation less than 3 days in advance:<\/strong><\/p><ul><li>No refund will be granted if the cancellation is requested less than 3 business days before the workshop date.<\/li><\/ul><p><strong>Cancellation after the workshop has started:<\/strong><\/p><ul><li>Once the workshop has started, <strong>no refund<\/strong> will be provided.<\/li><\/ul><p><strong>B) Cancellation Procedure<\/strong><br \/>To request the cancellation of your registration, the client must:<\/p><ol><li>Send a request by email to: <strong>atencion@consult-corp.com<\/strong><\/li><li>Include in the subject line: <strong>\u201cCancellation Request\u201d<\/strong><\/li><li>Provide the following information:<ul><li>Full name of the participant<\/li><li>Name of the contracted workshop<\/li><li>Workshop date<\/li><li>Confirmation number or proof of payment<\/li><li>Reason for cancellation<\/li><\/ul><\/li><\/ol><p><strong>C) Processing Time<\/strong><\/p><ul><li>THE COMPANY will confirm receipt of the request within <strong>24 business hours<\/strong>.<\/li><li>The request will be verified to ensure it meets the established requirements.<\/li><li>Once approved, the refund will be processed within <strong>15 to 30 business days<\/strong>.<\/li><li>The time for the refund to appear in the client\u2019s account depends exclusively on the issuing bank\u2019s procedures and may vary.<\/li><\/ul><p><strong> CLIENT NO-SHOW<\/strong><br \/>If the client does not attend the workshop without prior cancellation:<\/p><ul><li>No refund will be issued<\/li><li>Participation cannot be rescheduled for another date<\/li><li>The service will be considered as rendered<\/li><\/ul><p><strong> TECHNICAL ISSUES DURING THE WORKSHOP<\/strong><br \/><strong>A) Issues Attributable to THE COMPANY<\/strong><br \/>If technical problems attributable to THE COMPANY prevent the workshop from proceeding normally (platform failures, absence of the instructor without justification, etc.):<\/p><ul><li>The workshop will be rescheduled at no additional cost, or<\/li><li>A proportional refund for the unattended portion will be issued, or<\/li><li>A <strong>100% refund<\/strong> will be issued if requested by the client<\/li><\/ul><p><strong>B) Issues Attributable to the Client<\/strong><br \/>If technical issues are due to the client (lack of internet connection, inadequate equipment, software not installed):<\/p><ul><li>No refund will be provided<\/li><li>THE COMPANY is not obligated to reschedule participation<\/li><\/ul><p><strong> CUSTOMIZED SERVICES<\/strong><br \/>For personalized or custom-designed workshops, special conditions apply:<\/p><ul><li>Cancellation and refund terms will be specified in the quotation<\/li><li>A <strong>non-refundable deposit<\/strong> is generally required to start content design<\/li><li>Cancellation deadlines may differ from those established for regular workshops<\/li><\/ul><p><strong> EXCEPTIONS<\/strong><br \/>No refunds will be issued in the following cases:<\/p><ul><li>Change of mind after the workshop has started<\/li><li>Subjective dissatisfaction with content (provided the advertised program was delivered)<\/li><li>Unmet expectations not specified in the workshop description<\/li><li>Personal incompatibility with the instructor or methodology<\/li><li>No-show without prior notification<\/li><\/ul><p><strong> BANK FEES<\/strong><br \/>Bank fees generated by the refund will be borne by:<\/p><ul><li><strong>THE COMPANY:<\/strong> When cancellation is attributable to THE COMPANY<\/li><li><strong>The client:<\/strong> When cancellation is at the client\u2019s discretion<\/li><\/ul><p><strong> SPECIAL CASES<\/strong><br \/>In extraordinary situations (serious illness, death, family emergencies), the client may request special consideration:<\/p><ul><li>Supporting documentation must be provided<\/li><li>THE COMPANY will evaluate each case individually<\/li><\/ul><p><strong> DISCLAIMER OF GUARANTEES<\/strong><\/p><p>THE COMPANY does not guarantee specific results from participation in the workshops. The workshops are educational and training in nature, and results depend on the individual application of the knowledge acquired.<\/p><p><strong>POLICY MODIFICATIONS<\/strong><\/p><p>THE COMPANY reserves the right to modify this Policy at any time. Any changes will be published on the <strong>Website<\/strong> with the date of the last update.<br \/>Already contracted services will be governed by the Policy in effect at the time of contracting.<\/p><p><strong>CONTACT<\/strong><\/p><p>For cancellation or refund requests, or any questions regarding this policy:<br \/><strong>Email:<\/strong> atencion@consult-corp.com<\/p><p><strong>Date of preparation:<\/strong> November 2025<br \/><strong>Last updated:<\/strong> November 2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>EXPERTOS COACHING &amp; CO S.A. DE C.V. DISPOSICIONES GENERALES La presente Pol\u00edtica de Reembolsos y Cancelaciones establece los t\u00e9rminos y condiciones bajo los cuales EXPERTOS COACHING &amp; CO S.A. DE&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-22253","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/consult-corp.com\/en\/wp-json\/wp\/v2\/pages\/22253","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/consult-corp.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/consult-corp.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/consult-corp.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/consult-corp.com\/en\/wp-json\/wp\/v2\/comments?post=22253"}],"version-history":[{"count":13,"href":"https:\/\/consult-corp.com\/en\/wp-json\/wp\/v2\/pages\/22253\/revisions"}],"predecessor-version":[{"id":22267,"href":"https:\/\/consult-corp.com\/en\/wp-json\/wp\/v2\/pages\/22253\/revisions\/22267"}],"wp:attachment":[{"href":"https:\/\/consult-corp.com\/en\/wp-json\/wp\/v2\/media?parent=22253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}